Shipping Policy

We strive to provide our customers with the best shopping experience. Below is our shipping policy, including details for orders from the USA, Singapore, and other countries.

1. Shipping Locations

  • United States: We ship to all 50 states within the USA, including Alaska and Hawaii.
  • Singapore: We offer fast and reliable shipping within Singapore.
  • Other Countries: We ship internationally to most countries. If your country is not listed, please contact our customer service for further assistance.

2. Shipping Times

  • United States:
    • Standard Shipping: 5-7 business days.
    • Expedited Shipping: 2-3 business days.
  • Singapore:
    • Standard Shipping: 3-5 business days.
    • Express Shipping: 1-2 business days.
  • Other Countries:
    • Standard Shipping: 7-14 business days.
    • Express Shipping: 3-7 business days.

Note: Shipping times may vary depending on your location, customs processing, and holidays. All shipping times are estimates.

3. Shipping Rates

Shipping rates are calculated at checkout based on the weight of your order, the destination, and the shipping method selected.

4. Order Processing

Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

5. Customs & Duties

For international shipments (outside of Singapore and the USA), the customer is responsible for any customs duties or taxes that may be applied by the destination country.

6. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can track your order status online using the provided link.

If you have any questions regarding shipping or need assistance, please contact our customer service team at customer@etherealloom.com.